Service hotline: +49 (661) 380 998 80
Fax number.: +49 (661) 380 998 89
Monday to Thursday: 8 am to 5 pm
Friday: 8 am to 2.30 pm (excluding public holidays)
You can reach us by post via:
MT Onlineshops GmbH
Adress for returns:
Please send returns of goods to:
MT Onlineshops GmbH
- Department: -RETURNS-
Or send us your questions and comments via email to: email@example.com
There are several possibilities how to place your order. You can order directly via our onine shop, by phone, email or fax.
Yes, orders by public institutions and authorities on account are possible.
When ordering by fax or email, we only need a complete letter head from you. If you want to order via our online shop, you have to create a customer account, which has to be activated upon successful registration for purchasing on account. Please contact us by phone or email after having registered successfully.
If you want to cancel your order, please contact a member of our service team as soon as possible. You can inform us about the cancellation via our order hotline via the telephone number +49 (661) 380 998 80, via the fax number +49 (661) 380 998 89 or per email to firstname.lastname@example.org.
No, lasiprofi-logistics does not support goods to be picked up.
We want you to be completely satisfied with our performance. Therefore, you can return all items within two weeks and we will refund the purchase price immediately.
We are interested in the reason why you do not want to keep the article. But, of course, giving any reason for the return is not mandatory.
Consequences of revocation
If you withdraw from this contract, we have to refund all payments we received from you, including shipment charges (except for additional costs arising when you choose a way of delivery different from the most cost-efficient standard delivery offered by us) immediately and at least within fourteen days from the day we received the notification of withdrawal from this contract at our premises. For this refund, we use the same payment method as you used for the original transaction, unless we explicitly agreed something else; we will in no event charge you any fees for the repayment.
We can withhold the refund until we will have received the goods or you have provided evidence that you have returned the goods, depending on which is earlier.
You have to return or handover the goods to us immediately and in any case no later than within fourteen days from the date you notified us about your withdrawal. This time limit is considered being observed, when you ship the goods before the period of fourteen days will have expired. You bear the direct costs for the return shipment of goods. We estimate the costs for goods that cannot be returned via the normal postal service due to their nature, to a maximum of about 59.00 EUR.
You only have to bear costs for a possible loss of value of the goods, if this loss of value can be traced back to improper use of them, when they are tested for their condition, characteristics and functionality.
You can log in/register by clicking on the butteon "My user account" and then click on "Create user account". Alternatively, you can register directly during the order process.
Upon your next order, you can directly log in via your registered email address and your password. You will save time and will not have to enter your data completely again.
We offer the feature of "Forgot your password?". You will receive a new password from us, which we send to your email address. This password can afterwards be changed in the section "My account".
The password request will never be sent by us. If you receive such a request, although you did not send any inquiry, we would ask you to ignore this email or to inform one of our service team members.
You have also the possibility to update your personal data. For this purpose, log in to "My user account" by means of your email address and your password. In the section "Manage addresses" you can change, update or delete your data accordingly.
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